FAQs

We offer a wide range of tattoo supplies, including tattoo machines, needles, cartridges, and tattoo ink. We also have aftercare, numbing, and art supplies, as well as various accessories.

No, international shipping is restricted, and the products get shipped to the addresses that are serviceable from our location.

Yes, you can keep track of your order through the email that will be sent to the registered account. For further information or queries, you can email us at customironstattoos@gmail.com.

All kinds of payment methods are accepted. We also offer the option of afterpay, where you can use the option of “Buy Now and Pay Later”.

Some brands offer a product warranty. Please check while you are buying whether the selected product falls under the warranty category. If any malfunction happens during the warranty period, our team will help you connect directly with the manufacturer and get that fixed.

We provide a wide catalog of tattoo inks and that also of different brands like Intenze Tattoo Ink, Dynamic Tattoo Ink, and many more. One can compare prices and check the product description at the product page of Custom Irons.

Yes, we have the tattoo kit options where one can get the entire set at a fixed price. For a beginner, it is the best investment to get into the journey of tattooing. One can also get the sample skin to practice tattooing in the initial stages.

All of our needles and cartridges are pre-sterilized for your safety and convenience. They are packaged in individual blister packs to ensure they remain sterile until you are ready to use them.

Yes, our numbing creams and sprays are specifically formulated for use in a professional tattooing environment. They are designed to help manage client discomfort and are a standard part of many artists' practices.

Yes, we have our office location at Surfers International Building in Surfers Paradise, Australia. At our offices, we also look at the customer grievances, and one can connect with us in the main building for other purposes.

Our return policy states that products must be unused and in their original packaging to be eligible for a return. Please note that certain health and personal care items, like tattoo machines, are non-returnable.

Yes, under the special conditions, you can return tattoo inks and needles if the pack is sealed or any defect is found in that item.

Based on our returns policy, if you experience a warranty issue, please email us first. We will then work with you and the manufacturer to ensure your product is sent to the authorized repair team.

You can contact our customer service team by emailing us at customironstattoos@gmail.com or by calling 0430 380 200. Our contact details can be found on our website's contact page.

No, sale items are not eligible for a refund. The return policy specifies that only products purchased at their regular price are considered for a refund or exchange.