Returns

Custom Irons Refund & Return Policy

At Custom Irons, we take pride in delivering high-quality tattoo supplies and equipment. Please review our policy below before making a purchase.

All Sales Are Final

All purchases from Custom Irons are final. Returns or refunds are only available in very limited circumstances, such as warranty issues.

Non-Returnable Items

Due to cross-contamination and strict health and safety standards, many items are non-returnable. This includes, but is not limited to:

• Tattoo Inks
• Tattoo needles/cartridges and other sterilized products

Please choose carefully as these items cannot be returned.

Warranty Issues

If you experience a warranty issue with your product:

• Contact us first: Email us at customironstattoos@gmail.com before returning any item.
• Manufacturer Coordination: We will work with you and the manufacturer to ensure your product is sent to the authorized repair team.

Some warranty matters may need to be handled directly with the manufacturer.

Additional Non-Returnable Items

The following items are also non-returnable:

• Gift cards
• Downloadable software products
• Certain health and personal care items
• Tattoo Inks

To complete your return, please provide your receipt or proof of purchase.

Refunds (If Applicable)

• Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Processing: If approved, your refund will be credited to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account: Refund processing times may vary.
2. Contact your credit card company: They may have additional processing time before posting the refund.
3. Reach out to us: If you still haven’t received your refund, please email us at customironstattoos@gmail.com.

Sale Items

Only items purchased at regular prices are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product:

• Email us: Contact customironstattoos@gmail.com for instructions.
• Return Address:
  Please send your item to:
  Shop 24/9 Trickett Street,
  Surfers International Building,
  Surfers Paradise QLD 4217.

Gifts

• Direct Gift Shipment: If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once we receive the returned item.
• Otherwise: If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be processed to the gift giver.

Shipping Returns

• Return Address:
  Mail your product to:
  Shop 24/9 Trickett Street,
  Surfers International Building,
  Surfers Paradise QLD 4217.
• Shipping Costs: You are responsible for paying your own return shipping costs. These costs are non-refundable and will be deducted from your refund if applicable.
• Shipping Tips: For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Custom Irons cannot guarantee that we will receive your returned item.

Thank you for choosing Custom Irons. We appreciate your business and are dedicated to ensuring your satisfaction with our products.